Re: Eizo Foris FS2735 Review + measuring data

#21
FarCry wrote:
24 Jan 2018, 12:10
I just started a war!

My monitor was near 1 month in the service center (19.12.17 - 10.01.18). I even sent them an E-Mail with a description of my both issues and some good photos. 1.) Dead subpixel. 2.) Backlight bleed.
Now, the monitor came back with a following status: "Endurance test > No defects found"
I have only one question: "Are they ****ing blind?" I sent them photos of both issues, how could they ignore everything? But the best part comes right now. They didn't perform the endurance test at all. Eizo has an hour-counter in it. The number of hours was identical, like before RMA. That blew me away!

I wrote a second, angry E-Mail. =D They promised to look into the case and what went wrong... Over one week is over, no reply.
After another angry phone call, I received a call from Eizo. They excused and said that they will pick-up my monitor again...
The ice is finally moving. Stay tuned.

P.S. My factory settings were: R: 97 G: 97 B: 100 That means, that Eizo calibrates every display. Nice. I set Blue to 97, because I like it a bit warmer.
For the factory settings the screen was by default on R: 100 G: 96 B: 98.

So i don't think they have things like " factory calibration ".

And that's the point, that's why i've use the retractation delay of amazon, my both screen wasn't calibrate, and to match as close as possible the same calibration, my settings for the color was different.

For 850 euros (or actually 1100), it's just a joke, that mean i need to spend another 100 euros on spyder calibration probe ? No.

So actually i stay on my old heavy Iiyama Prolite B2712HDS, at least, the colors are correct, but i stay with one monitor..

I hope someday i will find a monitor that match Quality/Price/Calibration, 27" inch, 2K resolution.. :(

Re: Eizo Foris FS2735 Review + measuring data

#23
19.12.2017 - 18.03.2018 | My monitor is still at ESAG Service Center - 3 MONTHS! THREE ****** MONTHS!
This is the worst service I ever seen so far. At our company we had a lot of RMAs - Acer, Samsung, Asus, Evga etc. I thought, nothing can get worse than Lenovo Service, but I was wrong.
The bureaucracy and bad communication between Eizo and their service partner ESAG is just awful. Hopefully, tomorrow this case will come to an happy end... If not, I will go to the next level and contact "consumer protection".
I was always convinced of the japanese quality and promises from Eizo. Now, it's just sad to see such behaviour towards clients.

Don't get me wrong, I'm only speaking about Eizo Switzerland and their service partner. In Germany, France or UK things can be much better.

Re: Eizo Foris FS2735 Review + measuring data

#24
That is the problem with giant companies and service partners. They just cannot guarantee a good service and it is also hard to control the service worldwide. And yes, it really sucks :/ I can feel you :O I also have made a lot of bad experience with services in Germany (Sony, Samsung...) and these service partners are JUST HORRIBLE. This is a huge + for Amazon to profit from since the Amazon service still is good (and I hope they will keep it up this way). I just do not understand why smaller online shops does not offer a better support, since this is the only real "USP" they could offer :)

Re: Eizo Foris FS2735 Review + measuring data

#26
The Eizo colors were just a little bit more intense (reds) but color accuracy is something which many people switch. You don't need color accuracy in games, at all. The IPS Glow can vary: you can have a silver OR brownish IPS glow on ALL current high refresh rate IPS panels (it is simply a lottery, but the silver IPS glow is simply rarer but overall it is better, yes) The Eizo has the best image settings in a monitor I have seen so far (OSD settings, color temperature, sharpness, gamma etc) while the other monitors can all vary in gamma, color temperature etc.

The EIzo, The Acer XB271HU, The Asus PG279Q, The Viewsonic XG2703-GS, and the AOC AG271QG, all can vary with the brownish/silver IPS glow. But before you get one with ONLY a silver glow in ALL corners, you probably have to order 100 units. BTW, the silver glow also can be worse than the brownish one when the silver one on the unit has just more Glow. A bit brownish IPS Glow is better than much Silver IPS Glow. I had a PG279Q with the silver glow on the lower right which was very disturbing - but overall, the silver one usually is "better" or rather "less" visible

Re: Eizo Foris FS2735 Review + measuring data

#27
Alright, the exchange unit is here... and it's dubious.
After 3 months of war, they finally decided to exchange the monitor and ordered a new one. This "new" monitor had dead sub-pixels too, like my first one, so they kept it and ordered a third one. LOL.
The third unit was successfully tested by some "specialists" and delivered to my door. After a few hours of warm up, I'm ready to speak about it.

Pro:
+ The homogeneity on black background is a bit better now. I had two bigger BLB spots on the first unit and three small spots on the second one. From 2 meters distance I can just barely see them.
+ This specific brown IPS glow I told about is now less visible and it switched the side, now it's on the left.
Contra:
- 2 or 3 dead sub-pixels just after 5 hours of usage. What's wrong with those panels from AU Optronics??
- Broken joystick on the back. It's pretty hard to push "Enter", instead, it slides over to "left" or "up" all the time.
- False gamma settings. 2.2 in the OSD matches 2.4 at Eizo's own test. Setting 2.0 seems to solve the problem.

Fun facts:
- MadVR monitor identification says, that the exchange panel is actually older than my first one. 2015 Week 50 vs 2016 Week 2.
- New factory default colour settings are: R: 97 G: 100 B: 94 (First monitor: R: 97 G: 97 B: 100)

Old monitor
New monitor
New Monitor, black

This time I tried to make my photos more realistic, like how I see it in person. Tomorrow I will try to make a better comparison.

Re: Eizo Foris FS2735 Review + measuring data

#29
I have no idea. Initially, even Eizo Japan refused to exchange the first monitor. Then I made a bit pressure and explained everything to an Eizo employee, who's responsible for pixel errors and panel problems. He agreed and approved my exchange. Now, that's the third one with dead sub-pixels. At least BLB is less visible. I don't know how he will react, if I ask for a new exchange unit. And my biggest fear is, if the forth monitor will have more BLB, then I'll give me a bullet.

I assume, that it's almost impossible to get a decent monitor, since it uses AUO panel. The same one, like Acer XB271HU. When I read consumer reviews, a lot of people talk about BLB and dead pixels after 3-4 months.
I will give a feedback to Eizo and if they won't offer an exchange, then I'll stay with this one for a while. If there will be more dead pixels in a couple of months... well... They'll get a second war. =)

Re: Eizo Foris FS2735 Review + measuring data

#30
I don't know how he will react, if I ask for a new exchange unit. And my biggest fear is, if the forth monitor will have more BLB, then I'll give me a bullet.
Oh man, that guy must feel really bad haha :)
I assume, that it's almost impossible to get a decent monitor, since it uses AUO panel. The same one, like Acer XB271HU. When I read consumer reviews, a lot of people talk about BLB and dead pixels after 3-4 months.
I will give a feedback to Eizo and if they won't offer an exchange, then I'll stay with this one for a while. If there will be more dead pixels in a couple of months... well... They'll get a second war. =)
My Viewsonic XG2703-GS is also using the same panel and I do not have any issues with dead pixels yet :O I really wish you the best man if you will try your next exchange... T_T

Re: Eizo Foris FS2735 Review + measuring data

#31
It gets even worse! I just found out, that my monitor can't enter "Power Save Mode". It keeps switching between on and off even without DP cable at all. Resetting to factory default didn't solve this issue. Only DP input is affected, on DVI or HDMI monitor goes asleep as it should. Looks like a firmware error, the first one was OK. I think, that's my bad luck line...

[UPDATE]
Problem solved. It was the firmware. After the update everything seems to be fine.
Now I think, that I can live with this unit. Better homogeneity is more important for me, than 1-2 sub-pixel errors. =D

Re: Eizo Foris FS2735 Review + measuring data

#35
Hello All,

This is my first post. After reading all that I wanted to react since I basically had a similar horror story with them.

I bought a high end color management monitor Cx271. I chose that model because it was equipped with a “true black” feature supposed to eliminate blb (polariser).

My first unit had two big magenta blb on left and right and a dead pixel.

I asked for a replacement and the second was good but still not perfect (little white blb on inferior left).

It was not that bad but in my view you pay a very big premium to Eizo (1.300 eur monitor) because you expect a perfect screen. So I decided to ask for a replacement a second time even if the problem was minor.

One week later they brought a new unit and I realized a few hours after delivery that the unit was actually the first with blb and dead pixel. Confirmed with serial number that I still had.

I was like mad and asked them what was going on. They said test passed. No problem with that unit. If not happy see directly with support (all was dealt through my shop until that).

I had to send a complain letter to EU head office. At the end, they did not accept an exchange for a new unit because not in production anymore but accepted to replace by a newer cheaper (but less high end) demo unit and refunded the difference.

Just to say that I perfectly understand what you have been through and also feel with you:-)

After reading the test on this site I decided to order a FS2735 even if my first experience with Eizo was not very good.

I received it today and must admit my sample is perfect. No BLB nor dead pixel so far. It was ordered on Amazon.de.

After reading your comments yesterday I started to think that the units sent to reviewers may indeed be cherry picked but it seems it not the case.

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